Leadership Assignment Example | Topics and Well Written Essays - 250 words - 14

Leadership - Assignment Example He travelled the world spreading his teachings, which were to bring equality in the world. Similarly, Prophet Muhammad was also one of the leaders that displayed utter diligence in leadership during his tenure. Prophet Muhammad, as a leader, traveled across the world spreading Islamic teachings. His deeds, actions and manner of expression made it possible to relate to a large number of people across the world. In fact, Malcolm X was considered the most influential leader after Prophet Muhammad. Leadership is essentially a social interaction tool where one person is in control while the others extend support in achieving a common objective. Leaders have to provide direction in ensuring the common objective is achieved. Leadership entails a person that is straight forward and has the influence to effectively control the other people (Lussier and Achua, 2009). Such leaders are able to control organizations, manage resources despite concentrating on their personal issues. Leaders should, therefore, initiate projects, have positive influence on others, protect the rights of the people they lead and encourage peaceful living. Leaders that display such characteristics often leave adorable

Management Psychology Essay Example | Topics and Well Written Essays - 2250 words

Management Psychology - Essay Example While most of the organizations utilize call centres in order to deliver customer service, the scale of operations vary and depend on a number of dimensions, such as the nature of technology used, strategic purpose, and management style (Mahesh & Kasturi, 2006). The aim of this research is to identify various management approaches used in order to manage call centre staff, and to explore and to evaluate what elements of management psychology are utilized in existing management practices. Also, the paper will explore the assumptions on the individual that underpin the management practices involved in managing call centre staff. Call-centre is a strategic element of any business activity involving customer service. Therefore, employees working in call-centres should be viewed as a strategic asset of a company as they are the main point of contact with the customer (Echchakoui, 2013). In order to ensure effective work in call-centres managers adopt different approaches and methods and create different working environments. Working environment in call-centres is usually quite challenging and difficult to manage as it involves great involvement of human beings. Despite the automatization of the processes and technology development, there is high concentration of individuals on both sides â€Å"of the phone†, which makes this business extremely people-concentrated by the nature. Therefore, because of its people-intensive nature, management of call-centre is quite challenging work (Mahesh & Kasturi, 2006). In order to manage call centre staff, managers employ various techniques and adopt different psychological approaches. These approaches are so different, that some describe call-centres as â€Å"slave galleons of the twenty first century† and â€Å"electronic sweatshops†, while others see call-centres as â€Å"progressive, team-based and career fulfilling environments† (Robinson & Morley,